Terms and Conditions

A Scent From The Heart  makes every effort to obtain the best quality materials to provide the best product to our customers. We welcome ideas from our customers for items they may want or a fragrance they would like created. Any ideas can be submitted by dropping us an e-mail. Please know that any ideas submitted become the exclusive property of A Scent From The Heart, with no compensation to the customer.

The majority of our products are handmade or hand detailed, and are subject to natural variation in color and size. Products are sold subject to their discreption in words and pictures on our website and we try to make sure that these details are accurate at all times.

 

Subject to Change

A Scent From The Heart reserves the right to make changes or modifications to this website or to any of the terms, conditions, disclaimers and policies referenced herin, and to add or remove any portion of the site, including any portion of these Terms and Conditions, at any time, in tis sole discretion and without notice. All such changes shall be effective immediately upon posting. You should view these terms and conditions frequently, as your use of the website following any changes to these Terms and Conditions shall constitute your acceptance of and agreement to be bound by the revised Terms and Conditions whether or not you have actually reviewed them.

A Scent From The Heart may in its sole diecretion terminate, suspend or discontinue any aspect of the Website, including the availability of any features or products, at any time and without notice or liability. A Scent From The Heart may also restrict your access to all or any portion of the Website without notice or liability.

 

Products and Prices

Without limiting the generality of the foregoing section (Subject to Change), the price and availability of any products contained or referenced on this website is subject to any change at any time and without notice. A Scent From The Heart is not responsible for any typographical errors, which specifically includes those relating to the price or size of an item.

All Prices displayed on this site apply only to the products and services available on the website and may not necessarily reflect the prices of such products and services, or similar items, available through craft fairs, catalogs or otherwise. Prices are at all times subject to availability and nothing herein shall constitute an “offer to sell”. We, at all times reserve the right to limit the quantity of an item sold or to refuse a requested order altogether. Without limiting the generality of the foregoing, we specifically reserve the right to refuse to sell to any person or entity known or believed by us to be a reseller of our products. The receipt of an e-mail confirmation of your order is simply an acknowledgement that we have received your requested order and does not constitute an offer to sell.

Most of our products are handmade or hand detailed and are subject to natural variation in color and size. Products are sold subject to their description in words and pictures on our website and we take every measure and care to ensure that these details are accurate at all times.

 

Limitation of Liability

A Scent From The Heart shall not be liable for any misuse or negligence by customers using candles/products under any circumstances. Customers are advised to ALWAYS read the safety directions attached to each candle/package before use. A Scent From The Heart will not be liable for any loss or damages incurred once goods have been sent to the customer.

Orders

Some of our products are made upon order, to guarantee freshness in their scents as well as color. We don’t make large amounts at any one time, unless the order is specifically for an occasion and requires a large amount to be made. What this means, is that your order can take up to five business days to be dispatched although in general, we aim to dispatch our products within 48-72 hours. For large orders, please allow at least two to four weeks weeks for delivery. Our products are NOT manufactured, and are all handmade, hand painted and hand poured. Our products are custom designed, for any event. We will always notify you by e-mail if there is any delay.

To place a RUSH order, please contact us, we will do our best to make sure you’re serviced with what you need. Please indicate the date of the occasion in your e-mail, along with a description of what you need. Shipping costs are subject to change for a priority delivery.

 

Payment

All payments through our Website are paid through Paypal. We will accept payments of personal checks, however the order will not be fulfilled or delivered until the check clears in our bank account. We also accept money orders and cashiers checks. Any returned checks will incur a $25.00 fee.

 

 

Delivery

All orders are delivered via UPS ground. If special priority deliveries are needed, please contact us. (Shipping costs for priority will vary).

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by other parties only as an estimate.

We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

 

If the delivery address details provided by you are incorrect and thus affects delivery, you will be responsible for the cost if the parcel is returned to us and also if you wish to have the shipment returned back to the correct address then this charge will also be paid by you.

In case of damaged goods through delivery, you will be required to submit photo evidence of such damage within 7 days of delivery to receive a refund or credit to your account. This includes pictures of the damaged item as well as the damaged box(es) it/they came in.

 

Returns

If you decide you do not wish to keep any item purchased from us, you can return it for a refund or replacement within 7 days. All items must be returned at the customer’s own expense in a saleable and unused condition. Please enclose details of your name, address and proof of purchase with your item. If there is no proof of purchase, we cannot refund your return, we can only replace it with an item(s) of equal value.

Returned products MUST be packed securely or a refund/exchange will not be issued. You may want to insure your return. We cannot be responsible for lost or misdirected returns.

 

Product Guarantee

A Scent From The Heart only offers original products. A Scent From The Heart attempte to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product is offered by A Scent From The Heart, itself is not as described, simply return it in unused condition, along with a copy of proof of purchase. We will replace it with the correct item chosen at first.

 

Cancellation of Orders

Once an order has been submitted, but has not been shipped, the order can be cancelled.

Once an order has been submitted and is in route to be delivered, it CANNOT be cancelled. In order to receive a refund, the package must be sent back as per the instructions of “Returns”.

 

Multiple Product Orders

For multiple product orders, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping, will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of the shipping charge may be applied to the first product(s) shipped on a multiple shipment order.